Check the following settings if you are having sound issues.


Unplug your headset from the USB port and find an alternate USB port to plug into.



If you have not restarted your computer recently it may be best to restart your computer before performing the below steps.




1. Check to see if your mic or speaker is muted or the volume may be turned down

  • If you see a line through either icon the mic or sound has been muted



2. Open Jabber---->click on your initials---->click Settings






3.  Click: Audio---->scroll down and click Advanced




4.  Select your headset by click on it---->then move up the priority by clicking the "up" arrow key.